Mondial Relay: What 'Sollicitation Client pour replace colis' Means for Your Delivery
Recipients are reporting confusion over the Mondial Relay tracking status 'Sollicitation Client pour replace colis.' This notification indicates a delivery issue that requires input from the package recipient.
Users of the European shipping service Mondial Relay have recently flagged a specific tracking update that is causing confusion: 'Sollicitation Client pour replace colis.' This status often appears unexpectedly during the transit process, leaving customers unsure if their package is lost or simply delayed. It typically affects domestic and international shipments managed through the company's automated locker and Relay Point network.
Technically, this message translates to a 'customer request to replace or redirect the package.' In most instances, this is triggered when the original destination—usually a specific Relay Point—is unavailable. This can happen if the shop is permanently closed, temporarily over capacity, or if the package was damaged and requires a new shipping label. It is not an error on the user's part but rather a logistical prompt for a new delivery instruction.
When this status appears, affected users should check their email or the Mondial Relay app immediately. The system generally sends an automated link allowing the recipient to select an alternative pickup location. If no action is taken within a specific timeframe, the package may be diverted to the nearest available point determined by the courier, or in some cases, returned to the sender.
If you encounter this status and have not received a notification to choose a new location, it is recommended to contact Mondial Relay customer support with your tracking number. While the status looks alarming, it is a standard procedural step to ensure the parcel reaches a valid destination. Most users report that once a new point is selected, the package resumes its journey within 24 to 48 hours.